Seedloaf Refund Policy

Refund Eligibility

14-Day Grace Period

• Customers who are dissatisfied with our services may request a full refund within 14 days of their first payment.
• This applies to both monthly and annual subscription plans.
• To request a refund, customers must email [email protected] with their account details and reason for dissatisfaction.

Refund Exclusions

• Refunds will not be issued in cases where a user has violated our Terms of Service.
• Users who have engaged in platform abuse or misuse will be disqualified from receiving refunds.
• Seedloaf reserves the right to determine violations based on available evidence.
• Users who file a chargeback may have their accounts suspended and lose access to services and data.

Cancellation Policy

Monthly Subscriptions

• Monthly subscribers may cancel their subscription at any time.
• Refunds are only available within the first 14 days after purchase.
• No partial refunds will be issued for mid-month cancellations after the 14-day period.

Annual Subscriptions

• Annual subscribers may cancel their subscription at any time.
• Refunds are only available within the first 14 days after purchase.
• Customers who cancel after the 14-day period will retain access to premium features until the end of their annual subscription period.
• No prorated refunds will be issued for unused portions of annual subscriptions after the 14-day refund period.

Refund Process

• All refund requests must be submitted via email to [email protected].
• Each refund request will be reviewed on a case-by-case basis.
• Refunds will be processed securely via Paddle and typically take 5-7 business days.
• Please allow up to 5-7 business days for refund processing and for funds to appear in your account.

Data Retention After Refund

• Customers who receive a refund will not lose access to their existing server data.
• However, if server resources exceed the free tier limits, customers will not be able to start their server without reducing resource usage or resubscribing to a premium plan.
• We reserve the right to delete or archive inactive server data after 30 days unless the user re-subscribes.

Changes to these Terms

• Seedloaf reserves the right to modify these refund terms at any time.
• Any changes will be communicated to customers via email and/or website notifications.

Contact Information

For any questions or concerns regarding these Terms, you can contact us at [email protected].